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Can students reset their own passwords?
Can students reset their own passwords?

Options when a student forgets their password

Anna Wallis avatar
Written by Anna Wallis
Updated over a week ago

This article describes how students can reset their own passwords. To learn about how teachers can reset student passwords, read this article.

Yes, in addition to teachers being able to reset student passwords, students can reset their own passwords by email.

In order to use these methods, your school needs to have these options enabled, and the student needs to have saved their email address or have linked their account to single sign-on (SSO). This article will show you to make sure this is enabled for your school, and how it works for students.

How to enable email password resets for students at your school

Student email password resets are enabled by default for each school. However, a Head of Department at your school can disable them. Here's how to do this:

Navigate to the school's account administration page by logging in to My Educake and clicking "Add Teachers and Manage Account" inside the "Manage Your Account" section. Here's what this looks like:

You'll then see the school's account management page. Look for the boxed section called "Student Password Recovery Options". Here's what this looks like:

To disable one of the options, untick the check box next to it by clicking on it once. Your changes will automatically save.

Note that if both email password recovery and text message password recovery are disabled, our automated password mechanisms won't be available for them. In this case, only teachers can reset student passwords.

How it works for students

In order for a student to take advantage of these automated password reset features, they'll need to store either their email address in their Educake account. 

When a student first logs in to Educake, they might be prompted to provide this information, but it's not mandatory. They can edit or remove this information at any time from the My Account page.

Once a student has saved their email address, they'll be able to reset their password day or night, at any time.

If a student enters their username and we are able to find an email address for their account, we'll send them an email containing a link to an Educake page where they can choose a new password.

Data use and protection

Any email address that a student provides is stored securely and only used for password recovery. This means we'll only ever use the email address to send them an email containing a link to a page where they can enter a new password.

If you'd like to know more about our Privacy Policy and how we store personal data, please head over to our Privacy Policy page.

Note: students previously were able to reset their passwords via SMS text message. Since we have introduced single sign-on, we have retired this feature and as of 30th November 2022 have deleted all student mobile numbers from Educake.

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