To make sure your school receives Educake emails (for example, for student account setup and password resets), you might need to make sure Educake's email address is allowlisted on your school's email server. Our email address: support@educake.co.uk

You can also share this article with your IT department in case they know of other actions your school needs to take.

Main information your IT department might need

From: support@educake.co.uk
Reply-to: support@educake.co.uk
Return Path (aka envelope sender, envelope from, bounce address):
no-reply.educake.co.uk
Our mail is DKIM Authenticated

Additional details your IT department might need

Here are two full examples of headers that a Gmail account has successfully received from us.

Teacher email

Received-SPF: pass (google.com: domain of 0102017526506c03-367ab7bb-9301-4e35-9e8e-ac98efd79d3d-000000@no-reply.educake.co.uk designates 54.240.7.34 as permitted sender) client-ip=54.240.7.34;
From: Educake <support@educake.co.uk>
Reply-To: support@educake.co.uk
To: a.teacher@example.com
Cc: support@educake.co.uk
Subject: Your Educake student data (links expire in 7 days)

Student email

Delivered-To: a.student@example.com
Received: by 2002:ad4:4cc8:0:0:0:0:0 with SMTP id i8csp289536qvz;
        Wed, 14 Oct 2020 01:53:26 -0700 (PDT)
X-Google-Smtp-Source: ABdhPJxdQ1WVnqzXzIKsvULgRhImDymEsarl1//X/LwdRzGol7eQtb6JKQ/C2UYMPAzC4C0JbT3A
X-Received: by 2002:adf:9ec2:: with SMTP id b2mr4262528wrf.107.1602665606741;
        Wed, 14 Oct 2020 01:53:26 -0700 (PDT)
ARC-Seal: i=1; a=rsa-sha256; t=1602665606; cv=none;
        d=google.com; s=arc-20160816;
        b=sVujkWwE0CxTaC4gKk/msEjwkqC1I5lMe95k6ItTRPbT00qNp8r494f9LOJIYVHIju
         T3ARbvA20WUhCUl5KmjR//ImAb8g1WLUWIdWpd6d/anfyMjK7jDRbQMuwYsZzP7Qj/Nl
         98KYkxgk8jHRTneYnVjwkW9vS0QBC49iRqRvkicAyQ0hEWuGFUpD/ZxJLYRLAYSV0JJZ
         QnuAF1n9+j8AaXp8eqqP+o7l4SaNmUgJEGpNsnZfaNAEUZGJL/cHv6cs+eZHlMtk01PY
         rpI9HUN8vXnoGTkN8OGvh54cSvi15fvXKzncX4LRl+yWrR2csvzuFArtX9ZQIb1PULbJ
         9eNA==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
        h=feedback-id:date:message-id:mime-version:subject:to:reply-to:from
         :dkim-signature:dkim-signature;
        bh=9THqAJZ1K3B9Wpvj+sojXJ9p+mYhQp7mfs+pkn0sAxY=;
        b=V/CpQlHRRefAmXa85HbMABXtMfOMnEZhhVl1Tn7ZZ7AlFAD2oWoB/+tL2VUrQCZdCx
         78cuZdiBAVc10Rv0Wh4dod5MTlkQX9qDc++FJ5J08dlxTSnm+0Jk2U6SNjv6QtFjJyHc
         sKIlGL8pWmjBKLD1Ho4QvIkzW1isXxXwXJfvVCCbnMubo6GGXJIHLhGwOb2cHHx78qCf
         7HdWX2C2BJn1ZTffcWkzXomHFSeOXx225PeEfVTUxP49z4Ah7DO+Z534nliJA7Zw6p+T
         HDQ7a+UrDrslwbvTByfVryYolUiTrXRfUerKt74NaohQ3n/X/wRj3K/EY2tFDPKYfERo
         Ez1A==
ARC-Authentication-Results: i=1; mx.google.com;
       dkim=pass header.i=@educake.co.uk header.s=z5eye2zjbkf4pixupdfcjrmfmbq74xae header.b=E89Uyq+s;
       dkim=pass header.i=@amazonses.com header.s=shh3fegwg5fppqsuzphvschd53n6ihuv header.b=l4jfxj5J;
       spf=pass (google.com: domain of 0102017526506caa-74d361ed-5825-45cf-9bbe-8d792e958a6d-000000@no-reply.educake.co.uk designates 54.240.7.21 as permitted sender) smtp.mailfrom=0102017526506caa-74d361ed-5825-45cf-9bbe-8d792e958a6d-000000@no-reply.educake.co.uk
Return-Path: <0102017526506caa-74d361ed-5825-45cf-9bbe-8d792e958a6d-000000@no-reply.educake.co.uk>
Received: from a7-21.smtp-out.eu-west-1.amazonses.com (a7-21.smtp-out.eu-west-1.amazonses.com. [54.240.7.21])
        by mx.google.com with ESMTPS id g136si1580517wmg.63.2020.10.14.01.53.26
        for <a.student@example.com>
        (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-SHA bits=128/128);
        Wed, 14 Oct 2020 01:53:26 -0700 (PDT)
Received-SPF: pass (google.com: domain of 0102017526506caa-74d361ed-5825-45cf-9bbe-8d792e958a6d-000000@no-reply.educake.co.uk designates 54.240.7.21 as permitted sender) client-ip=54.240.7.21;
Authentication-Results: mx.google.com;
       dkim=pass header.i=@educake.co.uk header.s=z5eye2zjbkf4pixupdfcjrmfmbq74xae header.b=E89Uyq+s;
       dkim=pass header.i=@amazonses.com header.s=shh3fegwg5fppqsuzphvschd53n6ihuv header.b=l4jfxj5J;
       spf=pass (google.com: domain of 0102017526506caa-74d361ed-5825-45cf-9bbe-8d792e958a6d-000000@no-reply.educake.co.uk designates 54.240.7.21 as permitted sender) smtp.mailfrom=0102017526506caa-74d361ed-5825-45cf-9bbe-8d792e958a6d-000000@no-reply.educake.co.uk
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=z5eye2zjbkf4pixupdfcjrmfmbq74xae; d=educake.co.uk; t=1602665606; h=From:Reply-To:To:Subject:MIME-Version:Content-Type:Message-ID:Date; bh=8B1P03tHhTfQgxWTlb0BZVW7DYaZZIitNHpJJX96v2I=; b=E89Uyq+sjzFqofyifSC+NDYCYDx0m/xkprqjgkiA2kNyPrY3d2hY67FVCVGlI1Tv 0V9s9iovXhEnaGsgtqSdWR6EQ+9E6EVJGmKlBAd/NBhNVgQyocdQ1x7qVDJXoTUJlbo 2b23k0dkTU4y6vaV/WdAgLaV0yL3VWZViyKbcIgc=
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=shh3fegwg5fppqsuzphvschd53n6ihuv; d=amazonses.com; t=1602665606; h=From:Reply-To:To:Subject:MIME-Version:Content-Type:Message-ID:Date:Feedback-ID; bh=8B1P03tHhTfQgxWTlb0BZVW7DYaZZIitNHpJJX96v2I=; b=l4jfxj5JxekvYONA9nzeXVof/UHUzJaWaTeE9RrURCQb0LU1IV630fXB4c0dLYbV VPcbgrFeOoUT8ZRnz7YTBsjNguv+h+8/7ra/Wp+6mFrqZ5RgzzSGUPrbilsYwSkSr2k ZAbH36qNoneBZWpTlqPU7E1vlM5N1SYApsXlf2ss=
From: Educake <support@educake.co.uk>
Reply-To: support@educake.co.uk
To: a.student@example.com
Subject: Educake username