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Known issue 16 September 2026: SSO login (resolved)

 

Affected time period: Wednesday 16th September 2026 from 10:54 am to 11:13 am

Status: resolved

For approximately 20 minutes on Wednesday 16th September 2026, Educake's Microsoft and Google SSO (single sign-on) login were unavailable.

What this looked like:

  • Students attempting to sign into Educake via Log in with Microsoft during this time may have seen the error message Sorry, but we're having trouble signing you in

  • Students attempting to sign into Educake via Log in with Google during this time may have seen the error message Access blocked: This app's request is invalid 

Students who were logging in using their Educake username were not affected. Students who were already logged in were also not affected.

The issue has now been resolved and we sincerely apologise for any inconvenience it caused. If you have any questions about this, please contact us on support@educake.co.uk.