--- title: "Known issue October 2025: white screen (resolved)" description: Educake, Help Article, Educake Support, Educake Help, Education, Revision, Homework, Learning, Facilitation --- [Skip to content](http://help.educake.co.uk/known-issue-october-2025-white-screen-resolved#main-content) English Show submenu for translations [![educake\_logo\_lengthways\_purple](https://help.educake.co.uk/hs-fs/hubfs/Logos%20and%20Branding/educake_logo_lengthways_purple.png?width=256&height=80&name=educake_logo_lengthways_purple.png)](https://www.educake.co.uk/) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://educake.co.uk/contact/) [Contact us](https://educake.co.uk/contact/) How can we help you? - There are no suggestions because the search field is empty. 1. [Educake Recipe Book](http://help.educake.co.uk/?hsLang=en) 2. [Known issues](http://help.educake.co.uk/known-issues?hsLang=en) # Known issue October 2025: white screen (resolved) **Affected time period:** Wednesday 1st October 2025 between 10am and 11am **Status:** resolved On Wednesday the 1st of October 2025, Educake experienced a brief technical issue which resulted in some teachers and students not being able to access the website. Students and teachers who used Educake during this time might have seen a blank white screen rather than the Educake website. We sincerely apologise for this issue. We fixed the problem straight away, however you might still see the blank white screen if your browser is still trying to use the broken file from Wednesday. Here's how to fix this: ### **If you're still seeing the issue on a computer, hard refresh your browser** #### On a Windows computer: 1. Open the internet browser (Chrome, Firefox, Edge, etc.) 2. Hold down the **Ctrl** key and press the **F5** key at the same time #### On a Mac computer: 1. Open the internet browser (Chrome, Firefox, Safari, etc.) 2. If the browser is Chrome or Firefox, hold down the **Command (⌘)** and **Shift (⇧)** keys, and then press the **R** key. 3. If the browser is Safari, hold down the **Command (⌘)** and **Option (⌥)** keys, and then press the **R** key. ### **If you're still seeing the issue on a mobile phone or tablet, clear your cache** #### In Chrome (on Android and Apple phones and tablets): 1. Open the Chrome app 2. Tap the three dots menu icon (⋮) 3. Go to **Settings** 4. Tap **Privacy** 5. Tap **Clear browsing data** 6. Make sure the box for "Cached images and files" is checked. You can uncheck the other boxes if you want. 7. Tap the **Clear data** button 8. Reload the page #### In Safari (on iPhones and iPads): 1. Open the main Settings app on your device (the grey gear icon) 2. Scroll down and tap on **Safari** 3. Scroll down **Clear History and Website Data** 4. Tap **Clear History and Data** If you use a browser or device that isn't listed above, contact us and we can help you hard refresh or clear its cache. ### **If that hasn't worked, contact us** If you've tried the steps above and are still seeing the issue, please contact us on [support@educake.co.uk](mailto:support@educake.co.uk). - [What is Educake?](http://help.educake.co.uk/what-is-educake?hsLang=en#main-content) - [Getting started with Educake](http://help.educake.co.uk/what-is-educake?hsLang=en#getting-started-with-educake) - [Educake subjects and revision resources](http://help.educake.co.uk/what-is-educake?hsLang=en#educake-subjects-and-revision-resources) - [Impact and evidence](http://help.educake.co.uk/what-is-educake?hsLang=en#impact-and-evidence) - [Careers](http://help.educake.co.uk/what-is-educake?hsLang=en#careers) - [Creating and Managing Student Accounts](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#main-content) - [Adding students](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#adding-students) - [Managing existing student accounts](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#managing-existing-student-accounts) - [Login, usernames and passwords](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#login-usernames-and-passwords) - [Single sign-on (SSO)](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#single-sign-on-sso) - [Managing students with your MIS and Wonde](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#managing-students-with-your-mis-and-wonde) - [Setting and Reviewing Quizzes](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#main-content) - [Creating and setting quizzes](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#creating-and-setting-quizzes) - [Viewing quiz results and reports](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#viewing-quiz-results-and-reports) - [Sharing and distributing quizzes](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#sharing-and-distributing-quizzes) - [Managing your quizzes](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#managing-your-quizzes) - [Data analysis tools](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#data-analysis-tools) - [Quiz troubleshooting](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#quiz-troubleshooting) - [What Do Students See?](http://help.educake.co.uk/what-do-students-see?hsLang=en#main-content) - [How answers are marked](http://help.educake.co.uk/what-do-students-see?hsLang=en#how-answers-are-marked) - [The student experience](http://help.educake.co.uk/what-do-students-see?hsLang=en#the-student-experience) - [Using Educake as a Student](http://help.educake.co.uk/using-educake-as-a-student?hsLang=en#main-content) - [Logging in](http://help.educake.co.uk/using-educake-as-a-student?hsLang=en#logging-in) - [Quizzes and revision](http://help.educake.co.uk/using-educake-as-a-student?hsLang=en#quizzes-and-revision) - [Staying safe online](http://help.educake.co.uk/using-educake-as-a-student?hsLang=en#staying-safe-online) - [Subscriptions and Payment](http://help.educake.co.uk/subscriptions-and-payment?hsLang=en#main-content) - [Free trials](http://help.educake.co.uk/subscriptions-and-payment?hsLang=en#free-trials) - [Pricing and payment](http://help.educake.co.uk/subscriptions-and-payment?hsLang=en#pricing-and-payment) - [Managing your subscription](http://help.educake.co.uk/subscriptions-and-payment?hsLang=en#managing-your-subscription) - [Technical Stuff](http://help.educake.co.uk/technical-stuff?hsLang=en) - [Known issues](http://help.educake.co.uk/known-issues?hsLang=en) - [Data, Privacy and GDPR](http://help.educake.co.uk/data-privacy-and-gdpr?hsLang=en) - [Terms and Conditions](http://help.educake.co.uk/terms-and-conditions?hsLang=en) [![educake\_logo\_lengthways\_purple](https://help.educake.co.uk/hs-fs/hubfs/Logos%20and%20Branding/educake_logo_lengthways_purple.png?width=258&height=80&name=educake_logo_lengthways_purple.png "educake_logo_lengthways_purple")](https://www.educake.co.uk) [www.educake.co.uk](https://educake.co.uk/) [mailto:support@educake.co.uk](mailto:support@educake.co.uk) Copyright © 2026, Educake Ltd