--- title: Test not available on this device or Test not supported description: Educake, Help Article, Educake Support, Educake Help, Education, Revision, Homework, Learning, Facilitation --- [Skip to content](http://help.educake.co.uk/test-not-available-on-this-device-or-test-not-supported#main-content) English Show submenu for translations [![educake\_logo\_lengthways\_purple](https://help.educake.co.uk/hs-fs/hubfs/Logos%20and%20Branding/educake_logo_lengthways_purple.png?width=256&height=80&name=educake_logo_lengthways_purple.png)](https://www.educake.co.uk/) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://educake.co.uk/contact/) [Contact us](https://educake.co.uk/contact/) How can we help you? - There are no suggestions because the search field is empty. 1. [Educake Recipe Book](http://help.educake.co.uk/?hsLang=en) 2. [Known issues](http://help.educake.co.uk/known-issues?hsLang=en) # Test not available on this device or Test not supported ## What to do when a test isn't working on the app ***NOTE: This article is about apps that are no longer available to download. It applies to students who previously installed the app on their mobile phones.*** When using the app, you might come across a message like this when you tap a test: | ***Test not available on this device*** *Sorry, some questions in this test contain content that Apple doesn't permit us to display on this device.*   *Please log in to the Educake website to take this test.* | | --- | This happens when the test contains questions that refer to drugs or birth control. Apple and Google won't allow us to display these questions due to the age rating of the app. You can still take these tests on your phone by going to [educake.co.uk](http://www.educake.co.uk/) in a browser like Chrome, Safari, or Firefox. --- You might also see this message: | ***Test not supported*** *This test has features which aren't supported by the Educake app. To take the test, please log in to the Educake website.* | | --- | This message appears for maths and computer science tests. These subjects contain formatting that isn't available in the app yet, but we're working on changing this for early 2022. You can still take the test on your phone by going to [educake.co.uk](http://www.educake.co.uk/) in a browser like Chrome, Safari, or Firefox. - [What is Educake?](http://help.educake.co.uk/what-is-educake?hsLang=en#main-content) - [Getting started with Educake](http://help.educake.co.uk/what-is-educake?hsLang=en#getting-started-with-educake) - [Educake subjects and revision resources](http://help.educake.co.uk/what-is-educake?hsLang=en#educake-subjects-and-revision-resources) - [Impact and evidence](http://help.educake.co.uk/what-is-educake?hsLang=en#impact-and-evidence) - [Careers](http://help.educake.co.uk/what-is-educake?hsLang=en#careers) - [Creating and Managing Student Accounts](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#main-content) - [Adding students](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#adding-students) - [Managing existing student accounts](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#managing-existing-student-accounts) - [Login, usernames and passwords](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#login-usernames-and-passwords) - [Single sign-on (SSO)](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#single-sign-on-sso) - [Managing students with your MIS and Wonde](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#managing-students-with-your-mis-and-wonde) - [Setting and Reviewing Quizzes](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#main-content) - [Creating and setting quizzes](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#creating-and-setting-quizzes) - [Viewing quiz results and reports](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#viewing-quiz-results-and-reports) - [Sharing and distributing quizzes](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#sharing-and-distributing-quizzes) - [Managing your quizzes](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#managing-your-quizzes) - [Data analysis tools](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#data-analysis-tools) - [Quiz troubleshooting](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#quiz-troubleshooting) - [What Do Students See?](http://help.educake.co.uk/what-do-students-see?hsLang=en#main-content) - [How answers are marked](http://help.educake.co.uk/what-do-students-see?hsLang=en#how-answers-are-marked) - [The student experience](http://help.educake.co.uk/what-do-students-see?hsLang=en#the-student-experience) - [Using Educake as a Student](http://help.educake.co.uk/using-educake-as-a-student?hsLang=en#main-content) - [Logging in](http://help.educake.co.uk/using-educake-as-a-student?hsLang=en#logging-in) - [Quizzes and revision](http://help.educake.co.uk/using-educake-as-a-student?hsLang=en#quizzes-and-revision) - [Staying safe online](http://help.educake.co.uk/using-educake-as-a-student?hsLang=en#staying-safe-online) - [Subscriptions and Payment](http://help.educake.co.uk/subscriptions-and-payment?hsLang=en#main-content) - [Free trials](http://help.educake.co.uk/subscriptions-and-payment?hsLang=en#free-trials) - [Pricing and payment](http://help.educake.co.uk/subscriptions-and-payment?hsLang=en#pricing-and-payment) - [Managing your subscription](http://help.educake.co.uk/subscriptions-and-payment?hsLang=en#managing-your-subscription) - [Technical Stuff](http://help.educake.co.uk/technical-stuff?hsLang=en) - [Known issues](http://help.educake.co.uk/known-issues?hsLang=en) - [Data, Privacy and GDPR](http://help.educake.co.uk/data-privacy-and-gdpr?hsLang=en) - [Terms and Conditions](http://help.educake.co.uk/terms-and-conditions?hsLang=en) [![educake\_logo\_lengthways\_purple](https://help.educake.co.uk/hs-fs/hubfs/Logos%20and%20Branding/educake_logo_lengthways_purple.png?width=258&height=80&name=educake_logo_lengthways_purple.png "educake_logo_lengthways_purple")](https://www.educake.co.uk) [www.educake.co.uk](https://educake.co.uk/) [mailto:support@educake.co.uk](mailto:support@educake.co.uk) Copyright © 2026, Educake Ltd