--- title: What if I'm not receiving emails from Educake? description: Educake, Help Article, Educake Support, Educake Help, Education, Revision, Homework, Learning, Facilitation --- [Skip to content](http://help.educake.co.uk/what-if-im-not-receiving-emails-from-educake#main-content) English Show submenu for translations [![educake\_logo\_lengthways\_purple](https://help.educake.co.uk/hs-fs/hubfs/Logos%20and%20Branding/educake_logo_lengthways_purple.png?width=256&height=80&name=educake_logo_lengthways_purple.png)](https://www.educake.co.uk/) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://educake.co.uk/contact/) [Contact us](https://educake.co.uk/contact/) How can we help you? - There are no suggestions because the search field is empty. 1. [Educake Recipe Book](http://help.educake.co.uk/?hsLang=en) 2. [Technical Stuff](http://help.educake.co.uk/technical-stuff?hsLang=en) # What if I'm not receiving emails from Educake? ## What to allowlist to make sure our emails get through To make sure your school receives Educake emails (for example, for student account setup and password resets), you might need to make sure Educake's email address is allowlisted (also known as whitelisted) on your school's email server. Our email address: [support@educake.co.uk](mailto:support@educake.co.uk). You can also share this article with your IT department in case they know of other actions your school needs to take. ### **Main information your IT department might need** - From: [support@educake.co.uk](mailto:support@educake.co.uk) - Reply-to: [support@educake.co.uk](mailto:support@educake.co.uk) - Return Path (aka envelope sender, envelope from, bounce address): no-reply.educake.co.uk - Our mail is DKIM Authenticated ### **Additional details your IT department might need** Here are two full examples of headers that a Gmail account has successfully received from us. #### **Teacher email** ``` Delivered-To: a.teacher@example.comReceived: by 2002:ad4:4cc8:0:0:0:0:0 with SMTP id i8csp289541qvz; Wed, 14 Oct 2020 01:53:27 -0700 (PDT)X-Google-Smtp-Source: ABdhPJwOD3dTy7/61kVWU2hgsti3G0oUSZ7c8lol4koOU63WqddgWgxUCwKy4VatQW153AT2UIR4X-Received: by 2002:a1c:7e82:: with SMTP id z124mr1287976wmc.8.1602665606908; Wed, 14 Oct 2020 01:53:26 -0700 (PDT)ARC-Seal: i=1; a=rsa-sha256; t=1602665606; cv=none; d=google.com; s=arc-20160816; b=Zg//+2bmC5iBeEa/5xmQTCfsaLM1QrrtjxIc66H4VPqCQodz1Cukfw8NMmDU7U1ZnW 78N9WUZQq4kp/OM8KKBpUiKzvmbAS2yBcp9V/OYx1ws0bA5io7+xdcJGpU63zajM6jvc U4PvKrLUGIDMphKgTG5525ystfhERyepwjNXQ/piwpAmqg3OEOZQvtE/J+7TwOiy/S1W /HJbyUPkzEWGRFKF5ead2XJSFUuMyaAML8kV18LNv1KwOG4GBOzmwSossveUjT7ikLbO j+Y/H/QunumubQRX8bkbYpDHibbtpC8Knbvx9JHolzHq0K1O4CHOq8j53Fx0Q52V2vOC q5Dw==ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816; h=feedback-id:date:message-id:mime-version:subject:cc:to:reply-to :from:dkim-signature:dkim-signature; bh=2Q3x2MkD/Q5bS0Mh4ZZKK0B73rsYSG0nejhUtJm3LbE=; b=Vh9qXSw31U0LgEQ3qho8NamsiMNK1BPMEZAyDD0P9u8XLOoWH8rDN2Avwk5YgeuP0p 3WFG5Hg1MGsyyAUHbCFjhvTkHx9pDVTtSkKv6tOzDAN7k32RC9Be/65IENqQGrnusboZ cFpl7pUiBFm0Y7kCDhb51SEGJX8ttPKr4uWkZDMFhmfr6yNMtW6o3hFGwnpiTEczTDSr slsJgbtGx/TSL+ENS7HnTdfgd+5QY6/8wy42XD9AIlIg710w7JEWezpNF4fYWBXnSoYC /41iClrBV7cLeS5DtEe/wnH+rgyYgXFO0HU3w7XQrRJqNJFI02N41i2P3EMbmrtr0HBO y23Q==ARC-Authentication-Results: i=1; mx.google.com; dkim=pass header.i=@educake.co.uk header.s=z5eye2zjbkf4pixupdfcjrmfmbq74xae header.b=gRPu8kL4; dkim=pass header.i=@amazonses.com header.s=shh3fegwg5fppqsuzphvschd53n6ihuv header.b=QGUKj6++; spf=pass (google.com: domain of 0102017526506c03-367ab7bb-9301-4e35-9e8e-ac98efd79d3d-000000@no-reply.educake.co.uk designates 54.240.7.34 as permitted sender) smtp.mailfrom=0102017526506c03-367ab7bb-9301-4e35-9e8e-ac98efd79d3d-000000@no-reply.educake.co.ukReturn-Path: <0102017526506c03-367ab7bb-9301-4e35-9e8e-ac98efd79d3d-000000@no-reply.educake.co.uk>Received: from a7-34.smtp-out.eu-west-1.amazonses.com (a7-34.smtp-out.eu-west-1.amazonses.com. [54.240.7.34]) by mx.google.com with ESMTPS id t126si1585611wmg.81.2020.10.14.01.53.26 (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-SHA bits=128/128); Wed, 14 Oct 2020 01:53:26 -0700 (PDT)Received-SPF: pass (google.com: domain of 0102017526506c03-367ab7bb-9301-4e35-9e8e-ac98efd79d3d-000000@no-reply.educake.co.uk designates 54.240.7.34 as permitted sender) client-ip=54.240.7.34;Authentication-Results: mx.google.com; dkim=pass header.i=@educake.co.uk header.s=z5eye2zjbkf4pixupdfcjrmfmbq74xae header.b=gRPu8kL4; dkim=pass header.i=@amazonses.com header.s=shh3fegwg5fppqsuzphvschd53n6ihuv header.b=QGUKj6++; spf=pass (google.com: domain of 0102017526506c03-367ab7bb-9301-4e35-9e8e-ac98efd79d3d-000000@no-reply.educake.co.uk designates 54.240.7.34 as permitted sender) smtp.mailfrom=0102017526506c03-367ab7bb-9301-4e35-9e8e-ac98efd79d3d-000000@no-reply.educake.co.ukDKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=z5eye2zjbkf4pixupdfcjrmfmbq74xae; d=educake.co.uk; t=1602665606; h=From:Reply-To:To:Cc:Subject:MIME-Version:Content-Type:Message-ID:Date; bh=N4xY86INcdtYFZsR4CtiTDlQgad6S6YwxXzjAPDsD0o=; b=gRPu8kL4NnMAVOOqlctqpUkKvVA/4LkKM7PYq2VCw0C1mVgZESIT16OuJkMw3tam H9IZLIVrhWnMlM36+3gIdVwym0rxu9N16yWwXO93BjsFDdYTcyq0EDMuG38dVqGMvuJ d61r+9xUb5hPdSKlob3tPqIkuXhCjq/zgm6iypqc=DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=shh3fegwg5fppqsuzphvschd53n6ihuv; d=amazonses.com; t=1602665606; h=From:Reply-To:To:Cc:Subject:MIME-Version:Content-Type:Message-ID:Date:Feedback-ID; bh=N4xY86INcdtYFZsR4CtiTDlQgad6S6YwxXzjAPDsD0o=; b=QGUKj6++lJ4FPaPg4pUwDde7zQl0ooXyJFbL4qA7NXjhbhegtHxLJDj3Rpipm+WO C9iUG1H94uVYyc1zsbts4AshL0ph1GEHIgP04cJ5mbSYzRHqsMCbbNPADsvqDrgQ/Tj Wi+9HfWgKRz6Hr1KLQGW5dsEvc5qqO6a/UIwAxjs=From: Educake Reply-To: support@educake.co.ukTo: a.teacher@example.comCc: support@educake.co.ukSubject: Your Educake student data (links expire in 7 days) ``` #### **Student email** ``` Delivered-To: a.student@example.comReceived: by 2002:ad4:4cc8:0:0:0:0:0 with SMTP id i8csp289536qvz; Wed, 14 Oct 2020 01:53:26 -0700 (PDT)X-Google-Smtp-Source: ABdhPJxdQ1WVnqzXzIKsvULgRhImDymEsarl1//X/LwdRzGol7eQtb6JKQ/C2UYMPAzC4C0JbT3AX-Received: by 2002:adf:9ec2:: with SMTP id b2mr4262528wrf.107.1602665606741; Wed, 14 Oct 2020 01:53:26 -0700 (PDT)ARC-Seal: i=1; a=rsa-sha256; t=1602665606; cv=none; d=google.com; s=arc-20160816; b=sVujkWwE0CxTaC4gKk/msEjwkqC1I5lMe95k6ItTRPbT00qNp8r494f9LOJIYVHIju T3ARbvA20WUhCUl5KmjR//ImAb8g1WLUWIdWpd6d/anfyMjK7jDRbQMuwYsZzP7Qj/Nl 98KYkxgk8jHRTneYnVjwkW9vS0QBC49iRqRvkicAyQ0hEWuGFUpD/ZxJLYRLAYSV0JJZ QnuAF1n9+j8AaXp8eqqP+o7l4SaNmUgJEGpNsnZfaNAEUZGJL/cHv6cs+eZHlMtk01PY rpI9HUN8vXnoGTkN8OGvh54cSvi15fvXKzncX4LRl+yWrR2csvzuFArtX9ZQIb1PULbJ 9eNA==ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816; h=feedback-id:date:message-id:mime-version:subject:to:reply-to:from :dkim-signature:dkim-signature; bh=9THqAJZ1K3B9Wpvj+sojXJ9p+mYhQp7mfs+pkn0sAxY=; b=V/CpQlHRRefAmXa85HbMABXtMfOMnEZhhVl1Tn7ZZ7AlFAD2oWoB/+tL2VUrQCZdCx 78cuZdiBAVc10Rv0Wh4dod5MTlkQX9qDc++FJ5J08dlxTSnm+0Jk2U6SNjv6QtFjJyHc sKIlGL8pWmjBKLD1Ho4QvIkzW1isXxXwXJfvVCCbnMubo6GGXJIHLhGwOb2cHHx78qCf 7HdWX2C2BJn1ZTffcWkzXomHFSeOXx225PeEfVTUxP49z4Ah7DO+Z534nliJA7Zw6p+T HDQ7a+UrDrslwbvTByfVryYolUiTrXRfUerKt74NaohQ3n/X/wRj3K/EY2tFDPKYfERo Ez1A==ARC-Authentication-Results: i=1; mx.google.com; dkim=pass header.i=@educake.co.uk header.s=z5eye2zjbkf4pixupdfcjrmfmbq74xae header.b=E89Uyq+s; dkim=pass header.i=@amazonses.com header.s=shh3fegwg5fppqsuzphvschd53n6ihuv header.b=l4jfxj5J; spf=pass (google.com: domain of 0102017526506caa-74d361ed-5825-45cf-9bbe-8d792e958a6d-000000@no-reply.educake.co.uk designates 54.240.7.21 as permitted sender) smtp.mailfrom=0102017526506caa-74d361ed-5825-45cf-9bbe-8d792e958a6d-000000@no-reply.educake.co.ukReturn-Path: <0102017526506caa-74d361ed-5825-45cf-9bbe-8d792e958a6d-000000@no-reply.educake.co.uk>Received: from a7-21.smtp-out.eu-west-1.amazonses.com (a7-21.smtp-out.eu-west-1.amazonses.com. [54.240.7.21]) by mx.google.com with ESMTPS id g136si1580517wmg.63.2020.10.14.01.53.26 for (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-SHA bits=128/128); Wed, 14 Oct 2020 01:53:26 -0700 (PDT)Received-SPF: pass (google.com: domain of 0102017526506caa-74d361ed-5825-45cf-9bbe-8d792e958a6d-000000@no-reply.educake.co.uk designates 54.240.7.21 as permitted sender) client-ip=54.240.7.21;Authentication-Results: mx.google.com; dkim=pass header.i=@educake.co.uk header.s=z5eye2zjbkf4pixupdfcjrmfmbq74xae header.b=E89Uyq+s; dkim=pass header.i=@amazonses.com header.s=shh3fegwg5fppqsuzphvschd53n6ihuv header.b=l4jfxj5J; spf=pass (google.com: domain of 0102017526506caa-74d361ed-5825-45cf-9bbe-8d792e958a6d-000000@no-reply.educake.co.uk designates 54.240.7.21 as permitted sender) smtp.mailfrom=0102017526506caa-74d361ed-5825-45cf-9bbe-8d792e958a6d-000000@no-reply.educake.co.ukDKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=z5eye2zjbkf4pixupdfcjrmfmbq74xae; d=educake.co.uk; t=1602665606; h=From:Reply-To:To:Subject:MIME-Version:Content-Type:Message-ID:Date; bh=8B1P03tHhTfQgxWTlb0BZVW7DYaZZIitNHpJJX96v2I=; b=E89Uyq+sjzFqofyifSC+NDYCYDx0m/xkprqjgkiA2kNyPrY3d2hY67FVCVGlI1Tv 0V9s9iovXhEnaGsgtqSdWR6EQ+9E6EVJGmKlBAd/NBhNVgQyocdQ1x7qVDJXoTUJlbo 2b23k0dkTU4y6vaV/WdAgLaV0yL3VWZViyKbcIgc=DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=shh3fegwg5fppqsuzphvschd53n6ihuv; d=amazonses.com; t=1602665606; h=From:Reply-To:To:Subject:MIME-Version:Content-Type:Message-ID:Date:Feedback-ID; bh=8B1P03tHhTfQgxWTlb0BZVW7DYaZZIitNHpJJX96v2I=; b=l4jfxj5JxekvYONA9nzeXVof/UHUzJaWaTeE9RrURCQb0LU1IV630fXB4c0dLYbV VPcbgrFeOoUT8ZRnz7YTBsjNguv+h+8/7ra/Wp+6mFrqZ5RgzzSGUPrbilsYwSkSr2k ZAbH36qNoneBZWpTlqPU7E1vlM5N1SYApsXlf2ss=From: Educake Reply-To: support@educake.co.ukTo: a.student@example.comSubject: Educake username ``` - [What is Educake?](http://help.educake.co.uk/what-is-educake?hsLang=en#main-content) - [Getting started with Educake](http://help.educake.co.uk/what-is-educake?hsLang=en#getting-started-with-educake) - [Educake subjects and revision resources](http://help.educake.co.uk/what-is-educake?hsLang=en#educake-subjects-and-revision-resources) - [Impact and evidence](http://help.educake.co.uk/what-is-educake?hsLang=en#impact-and-evidence) - [Careers](http://help.educake.co.uk/what-is-educake?hsLang=en#careers) - [Creating and Managing Student Accounts](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#main-content) - [Adding students](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#adding-students) - [Managing existing student accounts](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#managing-existing-student-accounts) - [Login, usernames and passwords](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#login-usernames-and-passwords) - [Single sign-on (SSO)](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#single-sign-on-sso) - [Managing students with your MIS and Wonde](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#managing-students-with-your-mis-and-wonde) - [Setting and Reviewing Quizzes](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#main-content) - [Creating and setting quizzes](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#creating-and-setting-quizzes) - [Viewing quiz results and reports](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#viewing-quiz-results-and-reports) - [Sharing and distributing quizzes](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#sharing-and-distributing-quizzes) - [Managing your quizzes](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#managing-your-quizzes) - [Data analysis tools](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#data-analysis-tools) - [Quiz troubleshooting](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#quiz-troubleshooting) - [What Do Students See?](http://help.educake.co.uk/what-do-students-see?hsLang=en#main-content) - [How answers are marked](http://help.educake.co.uk/what-do-students-see?hsLang=en#how-answers-are-marked) - [The student experience](http://help.educake.co.uk/what-do-students-see?hsLang=en#the-student-experience) - [Using Educake as a Student](http://help.educake.co.uk/using-educake-as-a-student?hsLang=en#main-content) - [Logging in](http://help.educake.co.uk/using-educake-as-a-student?hsLang=en#logging-in) - [Quizzes and revision](http://help.educake.co.uk/using-educake-as-a-student?hsLang=en#quizzes-and-revision) - [Staying safe online](http://help.educake.co.uk/using-educake-as-a-student?hsLang=en#staying-safe-online) - [Subscriptions and Payment](http://help.educake.co.uk/subscriptions-and-payment?hsLang=en#main-content) - [Free trials](http://help.educake.co.uk/subscriptions-and-payment?hsLang=en#free-trials) - [Pricing and payment](http://help.educake.co.uk/subscriptions-and-payment?hsLang=en#pricing-and-payment) - [Managing your subscription](http://help.educake.co.uk/subscriptions-and-payment?hsLang=en#managing-your-subscription) - [Technical Stuff](http://help.educake.co.uk/technical-stuff?hsLang=en) - [Known issues](http://help.educake.co.uk/known-issues?hsLang=en) - [Data, Privacy and GDPR](http://help.educake.co.uk/data-privacy-and-gdpr?hsLang=en) - [Terms and Conditions](http://help.educake.co.uk/terms-and-conditions?hsLang=en) [![educake\_logo\_lengthways\_purple](https://help.educake.co.uk/hs-fs/hubfs/Logos%20and%20Branding/educake_logo_lengthways_purple.png?width=258&height=80&name=educake_logo_lengthways_purple.png "educake_logo_lengthways_purple")](https://www.educake.co.uk) [www.educake.co.uk](https://educake.co.uk/) [mailto:support@educake.co.uk](mailto:support@educake.co.uk) Copyright © 2026, Educake Ltd