--- title: Why isn't Educake syncing student email addresses from SIMS? description: How student email addresses need to be set up in SIMS so Wonde can pull them through correctly for Educake, including step-by-step instructions for SIMS.net. --- [Skip to content](http://help.educake.co.uk/why-isnt-educake-syncing-student-email-addresses-from-sims#main-content) English Show submenu for translations [![educake\_logo\_lengthways\_purple](https://help.educake.co.uk/hs-fs/hubfs/Logos%20and%20Branding/educake_logo_lengthways_purple.png?width=256&height=80&name=educake_logo_lengthways_purple.png)](https://www.educake.co.uk/) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://educake.co.uk/contact/) [Contact us](https://educake.co.uk/contact/) How can we help you? - There are no suggestions because the search field is empty. 1. [Educake Recipe Book](http://help.educake.co.uk/?hsLang=en) 2. [Creating and Managing Student Accounts](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en) 3. [Managing students with your MIS and Wonde](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#managing-students-with-your-mis-and-wonde) # Why isn't Educake syncing student email addresses from SIMS? When your Wonde connection is active and your classes are syncing but your students' emails aren't showing it's often due to how they've been entered in SIMS. **How Wonde reads student emails** Wonde looks at four separate fields for each student's email address: | Field | What fills it | | --- | --- | | **Email** | Whichever email is entered *first* | | **Primary** | The email ticked as "Primary" | | **Home** | The email marked as "Home" | | **Work** | The email marked as "Work" | Each field can only hold one email address at a time. So if you mark an email as "Home" and later mark a *second* email as "Home" too, that second one won't come through — the field's already taken. **Adding or checking an email address in SIMS.net** 1. Open **SIMS.net** and select the student you need to update. 2. Go to **Tab 4 — Telephones and Email Address**. 3. You'll see two boxes: one for Telephones/Fax Numbers, and one for **Email Addresses**. 4. Click on the email address you want us to use, to highlight it. 5. On the right-hand side, you'll see options for **New**, **Open**, **Delete** and **Send**. 6. With the correct email highlighted, select **Open**. 7. Tick the **Primary** box, then **Save**. 8. Double-check no other email address on the record has **Primary** ticked — only one can be. 9. If you need to add a brand new email address, head back to Tab 4 and select **New** to enter the details. Once you've saved your changes, it can take a few hours for them to appear in Wonde. Educake then syncs from Wonde overnight, so it's worth waiting until the next day before checking again. If classes or subjects still aren't showing up in Educake after allowing time for both syncs, double-check that the sync has actually run, or get in touch with our support team at [support@educake.co.uk](mailto:support@educake.co.uk). **Having trouble with your SIMS itself?** We're always happy to help with Educake, but for anything specific to how your MIS works, your MIS support team will best placed to help. - [What is Educake?](http://help.educake.co.uk/what-is-educake?hsLang=en#main-content) - [Getting started with Educake](http://help.educake.co.uk/what-is-educake?hsLang=en#getting-started-with-educake) - [Educake subjects and revision resources](http://help.educake.co.uk/what-is-educake?hsLang=en#educake-subjects-and-revision-resources) - [Impact and evidence](http://help.educake.co.uk/what-is-educake?hsLang=en#impact-and-evidence) - [Careers](http://help.educake.co.uk/what-is-educake?hsLang=en#careers) - [Creating and Managing Student Accounts](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#main-content) - [Adding students](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#adding-students) - [Managing existing student accounts](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#managing-existing-student-accounts) - [Login, usernames and passwords](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#login-usernames-and-passwords) - [Single sign-on (SSO)](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#single-sign-on-sso) - [Managing students with your MIS and Wonde](http://help.educake.co.uk/creating-and-managing-student-accounts?hsLang=en#managing-students-with-your-mis-and-wonde) - [Setting and Reviewing Quizzes](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#main-content) - [Creating and setting quizzes](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#creating-and-setting-quizzes) - [Viewing quiz results and reports](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#viewing-quiz-results-and-reports) - [Sharing and distributing quizzes](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#sharing-and-distributing-quizzes) - [Managing your quizzes](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#managing-your-quizzes) - [Data analysis tools](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#data-analysis-tools) - [Quiz troubleshooting](http://help.educake.co.uk/setting-and-reviewing-quizzes?hsLang=en#quiz-troubleshooting) - [What Do Students See?](http://help.educake.co.uk/what-do-students-see?hsLang=en#main-content) - [How answers are marked](http://help.educake.co.uk/what-do-students-see?hsLang=en#how-answers-are-marked) - [The student experience](http://help.educake.co.uk/what-do-students-see?hsLang=en#the-student-experience) - [Using Educake as a Student](http://help.educake.co.uk/using-educake-as-a-student?hsLang=en#main-content) - [Logging in](http://help.educake.co.uk/using-educake-as-a-student?hsLang=en#logging-in) - [Quizzes and revision](http://help.educake.co.uk/using-educake-as-a-student?hsLang=en#quizzes-and-revision) - [Staying safe online](http://help.educake.co.uk/using-educake-as-a-student?hsLang=en#staying-safe-online) - [Subscriptions and Payment](http://help.educake.co.uk/subscriptions-and-payment?hsLang=en#main-content) - [Free trials](http://help.educake.co.uk/subscriptions-and-payment?hsLang=en#free-trials) - [Pricing and payment](http://help.educake.co.uk/subscriptions-and-payment?hsLang=en#pricing-and-payment) - [Managing your subscription](http://help.educake.co.uk/subscriptions-and-payment?hsLang=en#managing-your-subscription) - [Technical Stuff](http://help.educake.co.uk/technical-stuff?hsLang=en) - [Known issues](http://help.educake.co.uk/known-issues?hsLang=en) - [Data, Privacy and GDPR](http://help.educake.co.uk/data-privacy-and-gdpr?hsLang=en) - [Terms and Conditions](http://help.educake.co.uk/terms-and-conditions?hsLang=en) [![educake\_logo\_lengthways\_purple](https://help.educake.co.uk/hs-fs/hubfs/Logos%20and%20Branding/educake_logo_lengthways_purple.png?width=258&height=80&name=educake_logo_lengthways_purple.png "educake_logo_lengthways_purple")](https://www.educake.co.uk) [www.educake.co.uk](https://educake.co.uk/) [mailto:support@educake.co.uk](mailto:support@educake.co.uk) Copyright © 2026, Educake Ltd