Why isn't Educake syncing student email addresses from SIMS?

When your Wonde connection is active and your classes are syncing but your students' emails aren't showing it's often due to how they've been entered in SIMS.

Wonde looks at four separate fields for each student's email address:

Each field can only hold one email address at a time. So if you mark an email as "Home" and later mark a second email as "Home" too, that second one won't come through — the field's already taken.

Adding or checking an email address in SIMS.net

1. Open SIMS.net and select the student you need to update.
2. Go to Tab 4 — Telephones and Email Address.
3. You'll see two boxes: one for Telephones/Fax Numbers, and one for Email Addresses.
4. Click on the email address you want us to use, to highlight it.
5. On the right-hand side, you'll see options for New, Open, Delete and Send.
6. With the correct email highlighted, select Open.
7. Tick the Primary box, then Save.
8. Double-check no other email address on the record has Primary ticked — only one can be.
9. If you need to add a brand new email address, head back to Tab 4 and select New to enter the details.

Once you've saved your changes, it can take a few hours for them to appear in Wonde. Educake then syncs from Wonde overnight, so it's worth waiting until the next day before checking again.

If classes or subjects still aren't showing up in Educake after allowing time for both syncs, double-check that the sync has actually run, or get in touch with our support team at support@educake.co.uk.

Having trouble with your SIMS itself? We're always happy to help with Educake, but for anything specific to how your MIS works, your MIS support team will best placed to help.