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Why aren't my classes or subjects syncing from Arbor?

If your Wonde connection is active but classes or subjects are missing in Educake, the most common cause is that Arbor needs subjects and year groups to be set correctly before class data can flow through to Wonde and then to Educake.

To fix this:

  1. In Arbor, make sure subjects and year groups are set for the classes you're expecting to see in Educake.
  2. For step-by-step help doing this, see Arbor's own guide: Setting subjects and year groups in Arbor.
  3. Save your changes in Arbor.

Once you've saved your changes, it can take a few hours for them to appear in Wonde. Educake then syncs from Wonde overnight, so it's worth waiting until the next day before checking again.

If classes or subjects still aren't showing up in Educake after allowing time for both syncs, double-check that the sync has actually run, or get in touch with our support team at support@educake.co.uk.